While riding my XR+ this past Saturday, the board spontaneously turned off while traveling 7-10 mph. Fortunately, the pavement was smooth, saving me a trip to the hospital. I was at 47% at the time of the incident, riding on a level road. The board turns on, though it turns off as soon as I step on. I also noticed that the motor bumps when I manually turn the wheel in the off position. The board has roughly half the drag when off compared to being pushed when powered on.
I contacted future motion, who then sent me a mailing label to ship back for diagnostics and potential charges to repair.
3 Questions:

1. Has anyone experienced a board failure (not rider error) contributing to a nosedive?
2. Would fangs have saved me in this situation?
3. I purchased my board on October 15th, 2021, and am now four months out of warranty. Does Future Motion typically stand behind its product in situations like this?

@notsure said in Board failure:

@s1000pre no, yes imo, no.
its not risk-free. if ur the type of person to blame your racket for missing the ball, ur gonna be humbled.

I’m definitely not that guy. I tore my rotator cuff full thickness 35mm last February riding the XR on a mountain bike trail. Totally my fault, I chose to push through when I should have slowed down, the rut won. My wife and I have XR’s, the kids both ride Pints. Getting tossed due to rider error is one thing, going down due to mechanical failure is another (no time to react). With an accumulated 2800 miles, this was the first mechanical failure. This board only has 420 miles, my wife’s board. I just sent it off today to be repaired. Let’s see how Future Motion handles it.

@notsure said in Board failure:

@s1000pre no, yes imo, no.
its not risk-free. if ur the type of person to blame your racket for missing the ball, ur gonna be humbled.

I’m definitely not that guy. I tore my rotator cuff full thickness 35mm last February riding the XR on a mountain bike trail. Totally my fault, I chose to push through when I should have slowed down, the rut won. My wife and I have XR’s, the kids both ride Pints. Getting tossed due to rider error is one thing, going down due to mechanical failure is another (no time to react). With an accumulated 2800 miles, this was the first mechanical failure. This board only has 420 miles, my wife’s board. I just sent it off today to be repaired. Let’s see how Future Motion handles it.

While riding my XR+ this past Saturday, the board spontaneously turned off while traveling 7-10 mph. Fortunately, the pavement was smooth, saving me a trip to the hospital. I was at 47% at the time of the incident, riding on a level road. The board turns on, though it turns off as soon as I step on. I also noticed that the motor bumps when I manually turn the wheel in the off position. The board has roughly half the drag when off compared to being pushed when powered on.
I contacted future motion, who then sent me a mailing label to ship back for diagnostics and potential charges to repair.
3 Questions:

1. Has anyone experienced a board failure (not rider error) contributing to a nosedive?
2. Would fangs have saved me in this situation?
3. I purchased my board on October 15th, 2021, and am now four months out of warranty. Does Future Motion typically stand behind its product in situations like this?